What CaixaBank is and where it is registered
CaixaBank, S.A. is a Spanish public limited company and the parent of the CaixaBank financial group. Its registered and tax office is at Calle Pintor Sorolla, 2–4, Valencia; its tax identifier is A08663619 and its Bank of Spain registration number is 2100. It is listed on Spain’s stock exchanges. This profile uses consolidated group figures unless a particular company or country is expressly identified. Sources: Identity and registered office: BORME 2025; Legal history: 2025 accounts, note 1.
“la Caixa” Banking Foundation, CriteriaCaixa and CaixaBank are separate entities. The foundation conducts its social programmes and holds an interest in the bank through CriteriaCaixa; it is not another name for CaixaBank, S.A. The report explains that part of the social programmes’ budget is funded by dividends CriteriaCaixa receives from its investment in the bank. Sources: Capital distribution, September 2026; Relationship with “la Caixa” Foundation, 2025 report.
From savings institution to listed bank
The business traces its historical roots to the Caja de Pensiones para la Vejez, founded by Francesc Moragas in 1904 and opened to the public in 1905. Its chronology subsequently identifies the creation of Caja de Ahorros y Pensiones de Barcelona in 1990. That historical continuity should be distinguished from the legal history of today’s listed company. Sources: Brand and predecessor chronology.
The accounts date the incorporation of Grupo de Servicios, S.A. to December 1980. That company subsequently used the names CaixaHolding and Criteria CaixaCorp. In June 2011 it received the financial business as part of the group reorganisation and adopted the CaixaBank name. “la Caixa” became a banking foundation in 2014. Thus 1904, 1980 and 2011 refer to different milestones, rather than interchangeable foundation dates. Sources: Legal history: 2025 accounts, note 1.
Expansion incorporated businesses from Banca Cívica, Banco de Valencia and Barclays in Spain. CaixaBank reached 100% ownership of BPI in 2018. The absorption of Bankia was registered on 26 March 2021: the agreement was announced in 2020, but legal completion occurred in 2021. CaixaBank’s current figures already include the integrated businesses, which should not be added again as independent companies. Sources: Brand and predecessor chronology; Registration of the Bankia merger, March 2021.
Shareholders: a dated ownership snapshot
The published distribution dated 30 September 2026 shows 31.0% for “la Caixa” Foundation, 18.0% for FROB, 0.5% for treasury shares and the board, and 50.5% free float. Its notes state that the foundation and FROB positions use information supplied as at 30 June 2026 by those holders and their subsidiaries, Criteria Caixa and BFA Tenedora de Acciones. The percentages therefore should not all be presented as simultaneous ownership notifications. Sources: Capital distribution, September 2026.
FROB’s interest is held through BFA, while the foundation’s is held through CriteriaCaixa. The bank’s Spanish domicile and role as financial-group parent are documented. This profile does not treat CriteriaCaixa’s industrial portfolio or the foundation’s own programmes as operating subsidiaries of the bank. Sources: Capital distribution, September 2026; Legal history: 2025 accounts, note 1; Relationship with “la Caixa” Foundation, 2025 report.
Products, brands and group companies
Its model combines personal and business banking, payments, lending, savings, investment and insurance. VidaCaixa provides life insurance and pension-fund management; CaixaBank Asset Management manages collective investment institutions; CaixaBank Payments & Consumer provides consumer finance and payment services. Banco BPI houses its Portuguese banking business, while Nuevo MicroBank is associated with microcredit lending. The published 2025 structure identifies these companies as wholly owned. Sources: Glossary and group structure, 2025.
CaixaBankNow is a digital banking channel, while imagin is the brand and offering aimed at younger users; those names do not in themselves identify separate banking entities. The structure distinguishes Imaginersgen, the company managing that segment, from the banking parent. CaixaBank Tech and CaixaBank Operational Services provide technology and operational services respectively. This separates a brand, a channel and a consolidated legal entity. Sources: Glossary and group structure, 2025; Brand and predecessor chronology.
Spain, Portugal and the service network
At year-end 2025, the group reported 20.7 million customers: 18.9 million in Spain and 1.8 million in Portugal. It had 4,552 branches and 12,272 ATMs, alongside 13.7 million digital customers. The glossary defines a digital customer as an individual who logged into the bank’s apps at least once in the preceding six months; this is not daily usage and must not be added to total customers. Sources: Customers and network at year-end 2025; Glossary and group structure, 2025.
Valencia is its registered office. The bank also documents corporate buildings and central services in Madrid and Barcelona. Those teams’ locations do not change its legal domicile. This profile’s image shows the historic former Banco de Valencia building in 2018, at CaixaBank’s registered address; it does not purport to show the current appearance of all its offices. Sources: Identity and registered office: BORME 2025; Madrid and Barcelona corporate buildings.
Banking income and employment in 2025
The audited accounts for the year ended 31 December 2025 report consolidated gross income of €16,270 million, compared with €15,873 million in 2024. Profit attributable to the parent’s owners was €5,891 million. Gross income combines net interest income with net fees, financial operations, insurance results and other items. It is the banking income measure used for this editorial selection; assets, deposits and loans are different measures. Sources: Audited consolidated income statement, 2025.
Group headcount reached 47,120 at year-end, up 2.4% on 2024. The report links that increase to technical roles under Plan Cosmos and reinforcement of the commercial network. This is closing employee headcount, not full-time equivalents. The stated expectation of around 3,000 additional hires through 2027 is a plan, not staff already employed in 2025. Sources: Group workforce development, 2025; Glossary and group structure, 2025.
Chair and executive management
The board composition checked on 8 November 2026 identifies Tomás Muniesa Arantegui as chair and proprietary director, Peter Löscher as independent deputy chair, and Gonzalo Gortázar Rotaeche as executive CEO. Muniesa has chaired the bank since January 2025 and Gortázar has been CEO since June 2014. The chairmanship and chief executive responsibility are presented separately, consistent with the corporate-governance disclosure. Sources: Current Board of Directors.
Document AI, governance and digitalisation
The 2025 report describes more than ten use cases initiated on its cognitive platform, including Analista del Futuro, Testamentarías, Proceso Hipotecario and Catálogo Comercial. That year it began putting the Analista del Futuro document assistant into production under Cosmos. It also reports implementation of a corporate translator, processing more than 6,000 documents, and Document AI, used by 26 processes for document classification and information extraction. Sources: Technology and AI in the 2025 report.
In March 2025 the Management Committee approved an AI Governance Department, incorporating a Chief AI Officer and forming the AI Office. Its functions cover governance, operations, strategy and culture. These are capabilities and mechanisms described by the bank: they do not by themselves establish reduced mental workload, accidents or illness among employees. Such a link would require specific measurements of the work affected. Sources: Technology and AI in the 2025 report.
Prevention management: entity and scope
The 2025 report states that the entire group workforce is covered by occupational health and safety plans. It attributes ISO 45001 certification to CaixaBank, S.A.; the 2026 half-year report reiterates that attribution. Group-wide plan coverage and certification of the legal entity are distinct claims. The consulted sources do not establish universal certification of every subsidiary or verify a site schedule and its expiry date here. Sources: Prevention management system, 2025 report; Health and safety: 2026 half-year report, p. 88.
The system is reviewed through external certification audits, internal audits and management review. The policy addresses hazard elimination, risk reduction, training and awareness, and extends commitments to suppliers and third parties acting for CaixaBank. This documents a management structure; effectiveness also requires examination of actions and indicators, rather than treating the policy’s existence as an outcome. Sources: Prevention management system, 2025 report; Health and safety: 2026 half-year report, p. 88.
Concrete actions: radon, mobility and wellbeing
Reported 2025 actions include continued preventive radon measurements, driving-safety workshops and simulators, stroke-prevention training and additional facilities prepared to respond to stroke. Somos Saludables added nutrition resources and an app pilot offering emotional support sessions with external psychologists. Its pilot status is retained: it is not presented as a universally deployed service or a clinically proven intervention. Sources: Health and wellbeing actions in 2025.
Wellbeing Week comprised more than one hundred in-person and online activities in Spain and over 9,000 recorded participations. Participations do not necessarily represent different individuals. The 2025–2027 plan covers seven areas—health and safety, workplaces, nutrition, physical activity, and emotional, social and financial wellbeing—with emphasis on emotional wellbeing. Activity counts describe reach, not demonstrated reductions in harm. Sources: Health and wellbeing actions in 2025.
For work organisation, the documented protocol provides for no communications between 19:00 and 08:00, or during holidays, leave and weekends; no meetings ending after 18:30; and the right not to respond after working hours. CaixaBank, S.A.’s remote-working model allows up to six days a month in central services and four in territorial services and Connecta centres. These are rules of the reported model, not verification of individual compliance. Sources: Digital disconnection and remote working, 2025.
Interpreting accidents and frequency
The group reported 418 non-serious and two serious accidents in 2025: 420 in total, compared with 451 in 2024. It reported no deaths from work-related injuries or health problems among its own workforce. The glossary defines the accident total as including both lost-time and non-lost-time accidents; the fatality statement does not automatically extend to contractors or the entire value chain. Sources: Group accidents and absence, 2025; Accident and frequency definitions, pp. 757–758.
Frequency fell from 1.50 to 1.23. Its formula uses lost-time accidents per million hours actually worked, excluding commuting accidents and deducting absence, leave and holidays from the denominator. Consequently, the 420 total accidents are not directly the numerator of that frequency rate. Manageable absenteeism was 3.7%, measuring hours lost to illness and accidents against working hours, a different measure from accident frequency. Sources: Group accidents and absence, 2025; Accident and frequency definitions, pp. 757–758.
Sustainable finance and financed emissions
CaixaBank reported €46,167 million mobilised in sustainable finance in 2025, towards a target exceeding €100 billion over 2025–2027. That period’s definition includes BPI sustainable financing among other changes. The €86,770 million shown as the starting point is the cumulative 2022–2024 figure, not 2024 alone. Financing mobilised is neither gross income nor a direct measure of avoided emissions. Sources: Sustainable finance: year and target, 2025.
Reported financed emissions were 82,051 kilotonnes of CO₂ equivalent, compared with 78,243 in 2024. The bank attributes the increase to greater financing exposure and more complete reporting of customers’ scope 3 emissions. These portfolio-associated emissions use a specific methodology and are distinct both from offices’ operational emissions and from occupational health and safety indicators. Sources: Financed emissions and methodology, 2025.
AI and employee relations: a 2026 dispute
On 30 September 2026, UGT CaixaBank announced a complaint to the Labour Inspectorate over what it considered an inadequate response to information requests concerning KIRA and Agente RED. The union raised questions about data and voice, access to information and possible use to evaluate activity or change workloads. These are concerns and allegations attributed to the union, not sanctioned facts established by this profile. Sources: UGT: complaint concerning KIRA and Agente RED, 30 September 2026.
According to El País on 1 October, the bank described a limited pilot, denied employee-monitoring purposes and said clarifications were being prepared. The reviewed documentation establishes no Inspectorate decision. Sources: El País: CaixaBank response, 1 October 2026.
What this case contributes to prevention
As an editorial interpretation, CaixaBank provides a case for examining physical conditions alongside work organisation. Radon measurements and road-safety activities address particular hazards; limits on communications and meetings address working time; wellbeing resources provide individual support. Assessing each measure requires checking where it applies, who can access it and what outcomes it achieves, while keeping those dimensions distinct. Sources: Health and wellbeing actions in 2025; Digital disconnection and remote working, 2025.
The AI debate adds a specific prevention question: understanding how tasks change and how affected people participate before crediting a tool with workload or health benefits. Separately, the distinction between total and lost-time accidents demonstrates why an indicator’s definition must accompany its number. These are editorial lessons drawn from the evidence, not an audit of CaixaBank workplaces. Sources: UGT: complaint concerning KIRA and Agente RED, 30 September 2026; Technology and AI in the 2025 report; Accident and frequency definitions, pp. 757–758.
Frequently asked questions
Are CaixaBank and “la Caixa” Foundation the same entity?
No. CaixaBank, S.A. is the listed banking parent. The foundation is a separate entity, holding an interest through CriteriaCaixa and conducting its own social programmes. Sources: Capital distribution, September 2026.
What income did CaixaBank earn in 2025?
Audited consolidated gross income was €16,270 million. This banking income measure is distinct from assets, loans or customer funds. Sources: Audited consolidated income statement, 2025.
When was the Bankia merger completed?
The absorption merger was registered on 26 March 2021. The 2020 announcement and agreements were earlier stages; Bankia is not counted as a separate group when interpreting CaixaBank’s consolidated figures. Sources: Registration of the Bankia merger, March 2021.
Can the 420 accidents in 2025 be used directly to calculate the 1.23 frequency rate?
No. The total includes lost-time and non-lost-time accidents. Frequency uses only lost-time accidents, excludes commuting accidents and relates them to one million hours actually worked. The two measures have different definitions. Sources: Accident and frequency definitions, pp. 757–758.
