What Consum is and where it is based
Consum, S. Coop. V. is a Valencian food retail cooperative whose registered office is at Avenida Alginet 1, Silla, Valencia. Its Spanish tax number is F46078986 and it is registered under CV-20 in the Valencian cooperative register. Its activities include supermarkets, franchise supplies and online sales. Legal notice: identity and registered office; 2025 sustainability: business model and network
The sustainability report explicitly identifies Consum as an individual entity. This profile therefore uses the cooperative’s figures without describing them as consolidated group accounts. Charter is its franchise banner; the retail network and own workforce have different reporting boundaries. 2025 sustainability: individual entity and reporting scope; 2025 sustainability: business model and network
From Alaquàs to an independent cooperative
Operations began in 1975 with a store in Alaquàs and 600 consumer members. In 1981 staff began joining as full members, establishing the worker-and-consumer membership model. Consum belonged to the Eroski Group from 1990 until February 2004; its corporate history attributes the separation to differences over the organisational model. Consum history
Subsequent expansion combined openings and acquisitions. In 2007 it added 53 Supersol supermarkets in Catalonia and 62 Caprabo stores across several regions. This history does not make Consum a current Eroski subsidiary or justify adding their revenue together. Consum history; 2025 sustainability: individual entity and reporting scope
Membership and cooperative governance
Consum’s membership model combines workers and consumers. Its Governing Council has 12 members, six from each constituency, elected by the General Assembly. The 2025 report describes an assembly of 150 delegates, 75 from each constituency. Cooperative representation differs from the shareholding percentages of a listed company. 2025 sustainability: cooperative governance; Appointment of the Governing Council chair
At the end of FY 2025 there were 5,194,789 consumer members. This is a membership count, not a count of stores, staff or sales. Mundo Consum provides shopping benefits to consumer members. 2025 sustainability: logistics and consumer members; 2025 sustainability: business model and network
Leadership as of November 2026
On 12 June 2026 Consum announced María Isabel Moreno Gil’s appointment as chair of the Governing Council, succeeding Francesc Llobell. Antonio Rodríguez Lázaro has led operations as managing director since 2024. The council chair and managing director have separate governance and executive roles. Appointment of the Governing Council chair
The reorganisation announced on 27 October, effective 1 October 2026, appointed Nuria Enríquez Molina as ICT director and integrated Finance into the Economic, Financial and Audit Department led by María Sánchez Alcaraz. The announcement confirms Antonio Rodríguez’s continued leadership of the management team. Management reorganisation in October 2026
Consum supermarkets, Charter and online sales
The range combines fresh-food service counters, packaged food, household products, manufacturer brands and Consum own-brand goods. Own supermarkets and Charter franchises serve different formats: Charter focuses on convenience stores in smaller towns and urban neighbourhoods. 2025 sustainability: business model and network
The report states that Consum charges franchisees for supplied products, without an entry fee or recurring royalties. It reports €891.11 million invoiced to franchises and €83.1 million in online sales in 2025. These are activities within the cooperative: they should not be added again to total revenue or treated as final consumer sales across the franchise network. 2025 report: supplies to Charter; 2025 report: online sales
Retail network and regional footprint
The 2025 sustainability report gives a closing network of 1,017 stores: 514 own stores and 503 franchises after closures. The regional split is 533 in the Valencian Community, 289 in Catalonia, 91 in Castilla-La Mancha, 53 in Murcia, 44 in Andalusia and 7 in Aragon. There were 59 openings during the year: 18 own stores and 41 franchises. 2025 sustainability: business model and network
The Charter page in the corporate report mentions 504 franchises. This profile retains the sustainability report’s breakdown, which explicitly accounts for closures and totals 1,017, while noting the discrepancy. The year-end network is not presented as a November 2026 store inventory. 2025 report: supplies to Charter; 2025 sustainability: business model and network
Distribution platforms and automation
The 2025 documents report 213,300 m² of logistics space across Murcia, Catalonia and the Valencian Community. Locations include Las Torres de Cotillas; Barcelona’s Zona Franca and El Prat; and Silla, Quart de Poblet and Riba-roja. These are distribution sites; the registered office remains in Silla. 2025 sustainability: logistics and consumer members; Legal notice: identity and registered office
An automated slow-moving-goods warehouse began operating at Las Torres de Cotillas in June 2025, with 60 robots and eight picking stations described as ergonomic. The report links the design to reduced walking and transferring work from Silla. This design description does not itself establish a measured reduction in injuries. 2025 report: automated Murcia warehouse
2025 revenue, earnings and investment
FY 2025 ended on 31 January 2026. The income statement reproduced in the corporate report shows net turnover of €4,700,353,074, compared with €4,361,012,212 in the previous year; operating profit of €127,661,508; and profit for the year of €122,005,132. Reported investment was €231.03 million. 2025 report: net turnover and earnings; 2025 report: investment and balance sheet; AENOR: limited assurance of 2025 sustainability
The main measure used here is the cooperative’s net turnover. The same report highlights €5,163.56 million as sales, a different measure. Without an explicit reconciliation in the reviewed documents, the difference is not automatically attributed to tax and the two figures are not interchangeable. The €9.64 million of other operating income is presented separately and excluded from the selected measure. 2025 report: net turnover and earnings
Workforce and worker membership
At 31 January 2026 Consum had 23,031 people in its workforce; 72.17% were women. The report classifies 93.84% as worker members, including probationary membership shown in the breakdown, and 6.16% as employees. It refers to the statutes and internal rules for members and the cooperative’s own collective agreement for employees. 2025 report: workforce and worker members
For its sustainability terminology, the report includes employees and worker members within the own workforce equivalent to employees. This is essential when interpreting occupational health indicators: cooperative membership does not exclude these workers from the reported scope. 2025 sustainability: own workforce and participation
How prevention is organised
The prevention plan dates from 2001 and distinguishes supermarkets, logistics platforms and headquarters. Consum reports an in-house service covering safety, industrial hygiene, ergonomics and applied psychosociology, with occupational health surveillance provided by Avanta Prevención. Each site has a prevention coordinator linked to employee representation to report accidents, pass on suggestions and support actions. 2025 sustainability: occupational health and safety
The report describes quarterly Health and Safety Committee meetings, participation in Lean workshops, and induction and task-specific training during working hours. Fresh-food handling, order picking and checkout work make task and equipment design particularly relevant. The automated warehouse and adaptation of 188 checkout units at 25 sites are specific reported examples, not an independent assessment of every workstation. 2025 report: participation and prevention; 2025 report: automated Murcia warehouse; 2025 report: AI trials and digitisation
Injuries and limits of the safety data
For 2025 the report states that 100% of the own workforce was covered by the health and safety system, with zero deaths from work-related injuries or ill health within that scope. Its table lists 161 recordable injuries among men and 363 among women: 524 in total. It also breaks out 11 high-consequence injuries and 31 recordable occupational illness cases; the categories should not be added as though they were independent events. 2025 sustainability: occupational health and safety
The cooperative uses a transitional provision to omit health and safety information for non-employee workers. The reported zero therefore does not establish an absence of fatalities among contractors or throughout the Charter network. Nor is the document’s frequency index converted into a comparable LTIFR: the reviewed table does not state its denominator and the population boundary must be retained. 2025 sustainability: non-employee disclosure limit; 2025 sustainability: own workforce and participation; 2025 sustainability: occupational health and safety
Training, health surveillance and emotional support
The 2025 report records 111,861 hours of prevention training, separately from 39,564 hours of food-safety training. Safety courses are described as free and held during working hours. Surveillance includes entry and periodic medical examinations, generally voluntary except where legally required, with fitness information given to the prevention service and clinical data kept confidential. 2025 report: safety training; 2025 report: participation and prevention
Staff have had access to a confidential, anonymous emotional-support line since 2020. The report records 795 calls in 2025, not 795 individual users. This support service does not itself demonstrate elimination of psychosocial risks arising from workloads, schedules or working relationships. 2025 report: health services and emotional support
ISO 45001: specific scope in 2026
On 30 September 2026 Consum announced AENOR ISO 45001 certification for the frozen, fresh and chilled distribution platform at Las Torres de Cotillas and five Alicante-province supermarkets: three in Torrevieja, one in Elche and one in Catral. Extension to other sites was described as planned. Certification concerns this system and these sites; it does not automatically cover the 1,017-store FY 2025 network or make that year’s data certified results for the whole network. ISO 45001: sites certified in September 2026
Digitisation and project maturity
Consum reports €34 million invested in innovation in 2025. The report describes self-checkout deployment at 28 sites and web-based order tracking available to stores. By contrast, AI product recognition at weighing scales is described as exploration, and Microsoft Copilot as testing with small user groups to assess a gradual rollout. 2025 report: investment and store innovation; 2025 report: AI trials and digitisation
It also describes digitisation of transport documents for store deliveries and digital tools for Lean management. Investment, development, trials and deployment should remain distinct: they do not establish the same level of maturity or independently measured productivity or safety outcomes. 2025 report: AI trials and digitisation
Emissions and environmental operations
The emissions inventory uses the GHG Protocol and operational control over headquarters, stores and platforms. For 2025 it reports 20,476.42 tCO₂e in Scope 1 and 930.95 tCO₂e in market-based Scope 2: 21,407.37 tCO₂e combined, compared with 18,456.8 tCO₂e in the previous year. Location-based Scope 2 is 85,720.94 tCO₂e. These are alternative electricity accounting methods, not amounts to add together. 2025 sustainability: emissions methodology; 2025 sustainability: Scope 1 and 2 emissions
The report describes waste recovery by external contractors and a Zero Waste verification trial in ten stores. It also discloses 16 circular-economy sanctions received in 2025. Policies and certifications should be read alongside these reported instances of non-compliance. 2025 sustainability: circular economy and non-compliance
Food safety and supplier controls
Consum requires IFS, BRC or ISO 22000 certification from own-brand manufacturers and describes withdrawal procedures for alerts. Two own-brand product references were affected by food alerts in 2025; the report says reviews and improvements followed without contract termination. Supplier certification and product surveillance are distinct from employee occupational health. 2025 sustainability: food safety and controls
The customer health and safety table records 257 reports of non-compliance and one monetary sanction in 2025. These reports do not mean 257 fines or 257 injured people. The table does not provide amounts or individual case details. 2025 sustainability: food safety and controls
Harassment, compliance and disclosure limits
The report discloses 17 internal complaints in 2025: 12 concerning workplace harassment, four sexual harassment and one other form of harassment or discrimination. According to the cooperative, its investigation confirmed two cases and measures were taken. The document does not specify here which categories those two cases involved or detail their resolution; these are not presented as court judgments. 2025 sustainability: harassment complaints
On payment practices, the report gives an average payment period of 39.87 days and three sanctions for supplier-payment breaches during 2025. The average does not establish compliance with every individual obligation. Without case details and amounts in that source, no amount, finality or judicial outcome is inferred. 2025 sustainability: payment practices
Developments after the annual reporting date
On 21 October 2026 Consum announced the opening of a reverse logistics platform in Barcelona’s Zona Franca, with €12.4 million invested and more than 9,330 m². It receives and sorts commercial waste, pallets and reusable packaging. This operating site is distinct from the fresh-food project announced on 7 October: planned investment of €100 million, with construction expected in late 2027 and operations in late 2029. New reverse logistics platform in Barcelona; Planned fresh food platform in Barcelona
How to read this profile
The annual baseline is FY 2025 ended 31 January 2026; 2026 appointments, certifications and projects are separately dated. On 20 April 2026 AENOR issued limited assurance over the non-financial and sustainability information. That scope is not an independent audit by Sabentis or assurance of every commercial claim in the corporate report. AENOR: limited assurance of 2025 sustainability
A safety reading requires separating the own workforce, franchises and contractors; management-system coverage, site certification and outcomes; and recordable injuries from rates with comparable denominators. This documentary profile does not establish a commercial relationship between Consum and Sabentis. 2025 sustainability: occupational health and safety; 2025 sustainability: non-employee disclosure limit; ISO 45001: sites certified in September 2026
Frequently asked questions
Does Consum currently belong to Eroski?
No. Its corporate history dates the departure from the Eroski Group to February 2004. The 2025 documents present Consum as an independent individual cooperative. Consum history; 2025 sustainability: individual entity and reporting scope [1] · [2]
Which revenue figure does this profile use?
Net turnover of €4,700,353,074 for the year ended 31 January 2026. The €5,163.56 million highlighted as sales is a different measure; the profile does not assume a reconciliation absent from the reviewed source. 2025 report: net turnover and earnings [1]
How many stores were reported at FY 2025 year-end?
The sustainability report records 1,017: 514 own stores and 503 franchises. The corporate report’s Charter page says 504 franchises. The profile retains the sustainability breakdown, which accounts for closures, and flags the difference. 2025 sustainability: business model and network; 2025 report: supplies to Charter [1] · [2]
Does the zero fatality count include contractors?
That cannot be established. The published figure concerns the own workforce, including worker members under the report’s terminology. Consum omits non-employee safety data under a transitional provision. 2025 sustainability: occupational health and safety; 2025 sustainability: non-employee disclosure limit; 2025 sustainability: own workforce and participation [1] · [2] · [3]
Is the whole network ISO 45001-certified?
The September 2026 announcement identifies the fresh, chilled and frozen platform at Las Torres de Cotillas and five Alicante-province supermarkets. Expansion is described as planned; it does not establish certification of the whole network. ISO 45001: sites certified in September 2026 [1]
What AI use is documented?
The 2025 report describes Microsoft Copilot trials with small user groups and exploration of product recognition at weighing scales. It does not establish a general rollout or a measured AI-related reduction in accidents. 2025 report: investment and store innovation; 2025 report: AI trials and digitisation [1] · [2]
