Identifying the operator
The official website and ARL section identify Compañía de Seguros de Vida Aurora S.A. This name distinguishes the insurer from similarly named organisations and links documents to the correct entity. Personal and school accident products appearing in its catalogue do not, by themselves, constitute membership of the occupational risk system.
Access and enrolment
The occupational risk section provides an enrolment route for new employers, transfers and independent workers. AuroraOnline offers access to digital services and guidance on these processes. Each category must meet the applicable Colombian rules: making a commercial enquiry or accessing a platform does not, on its own, establish active affiliation.
Information on occupational events
The institutional menu separates occupational accident and disease information, often abbreviated ATEL in Spanish, from the company’s other products. This helps direct enquiries to the appropriate business line. Reporting an event, assessing it and potentially awarding benefits are stages in a process; completing one stage does not guarantee the outcome of the next.
Published prevention resources
Aurora maintains a prevention area and publishes occupational safety and health materials, including a protocol addressing workplace violence, gender and discrimination against women. These resources support employer management. Their availability does not demonstrate that controls have actually been implemented or automatically establish an organisation’s compliance.
Employer duties and service channels
The ARL supports prevention within the system, while employers remain responsible for organising the SG-SST, assessing risks and implementing measures. The website distinguishes customer service, occupational risk information and channels for requests or complaints. The relevant route depends on whether the issue concerns affiliation, prevention, a case or a service dispute.
Frequently asked questions
Can Aurora personal accident insurance replace ARL affiliation?
No. They are different products and relationships. Protection under the Sistema General de Riesgos Laborales requires affiliation and compliance with the relevant rules.
Is AuroraOnline the insurance company?
No. It is a digital service channel. The entity identified for this business line is Compañía de Seguros de Vida Aurora S.A.
